The integration of Web with Telecom has given birth to the amazing Mobile application Development.  It has brought a new wave in the Business Industry worldwide & has completely revolutionized the way of doing business. Smart Mobile apps make businesses easily accessible on the go & at any time.  You can share business ideas with [...]

Previously I spotlighted how we at Océ Business Services define Business Process Imaging, including the potential improvements it can provide and key elements of a BPI solution. In this column I’d like to share some recent findings of an industry analyst survey we sponsored.  First let me emphasize a key point. Those companies that manage [...]

State of the Industry Outsourcing Leaders Weigh in On the Industry’s Status and Future Outsourcing has come a long way in the past 20 years and with the fast pace of change it’s hard to envision what it will look like in the decades to come. To help give us a clearer vision for the [...]

I recently had the opportunity to attend the IAOP World Outsourcing Summit in Orlando in February. It is one of the single largest gatherings of outsourcing professionals that happens every February.  People from around the globe… buyers, suppliers, advisors, lawyers and other representing dozens of countries and industries.  I’d like to see some more networking [...]

I’ve previously written about how organizations are leveraging the power of business process imaging (BPI). In this and my next column, I’d like to provide a bit more detail on how we at Océ Business Services define BPI; the potential improvements it can provide; key elements of a BPI solution, and some recent findings of [...]

Introduction Most successful senior level executives have built careers on their tendency to be action-oriented and ability to “get things done.” This is a natural and quite admirable trait that allows them to focus on what is important and achieve measureable and sustainable results quickly. However, when it comes to defining an organization’s sourcing strategy, [...]

In the recent State of the Union address, President Barack Obama stated that the practice of “Outsourcing” needs to be stopped…that companies which “Outsource” should have punitive actions taken against them in the form of higher taxes and other penalties aimed at making the idea of “Outsourcing” economically not viable. Too bad Ross Perot, the [...]

Trough the years, the continuous evolution of information technology (IT) has created numerous opportunities for businesses to improve their services, increase their efficiency, and lower the cost of their operations. The cloud technology, which enables outsourcing of IT needs such as storage space, software and platforms to online cloud hosting service providers, is one such [...]

The biggest headline in the Business Process Outsourcing (BPO) world today is the continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach [...]

Business Process Imaging (BPI) focuses on managing front-end paper-to-digital conversion activities that are part of an ongoing business process, such as accounts payable (A/P) processing. These front-end conversion activities range from document intake/preparation, imaging/data entry and OCR repair to transaction setup/coordination activities such as invoice lookup/verification for A/P processing. All of these front-end activities usually [...]