7 Key Ecommerce-Infrastructure DecisionsPractical EcommerceThere are many choices today for delivering high-quality customer service. You can manage those activities in-house or outsource to a third party. Basic customer service for sales and post-sales activities can be handled using email, and by providing … Go here to read more: outsourcing “customer service” – Google News

QA Graphics Expands HVAC Graphic Design and Marketing DepartmentsPR.com (press release)QA Graphics, an Iowa-based creative design firm, is pleased to announce the hiring of four new employees as an expansion of their HVAC graphic outsourcing department and marketing department. Ankeny, IA, May 18, 2012 –(PR.com)– QA Graphics, … Go here to read more: outsourcing “customer [...]

Outsource electric billingPalm Beach PostAfter the commission last year appeared willing to follow city officials' recommendation and outsource the billing, meter-reading and customer service functions to a private company, the new commission reneged in February, voting 3-2 against the plan. Go here to read more: outsourcing “customer service” – Google News

Xerox hiring 75 people at San Antonio call centerSan Antonio Business JournalThe company has been a leader in the call center outsourcing industry for the past 20 years. The company employs more than 38000 agents in 150 call centers around the world. Xerox employs 8600 people in Texas. Norwalk, Conn.-based Xerox (NYSE: XRX) is …and [...]

WIND Mobile selects Centrilogic on a 5 year agreement to support its growing …Albany Times UnionToronto-based wireless telecommunications provider WIND Mobile has chosen CentriLogic – a Canadian owned and operated provider of comprehensive IT outsourcing and hosting solutions – to support its growing IT requirements through 2016.and more » Go here to read more: outsourcing “customer [...]

Members of Parliament Support Effort to Bring Sustainable Work Opportunities …MarketWatch (press release)LONDON & MIRAMAR, Fla., May 17, 2012 (BUSINESS WIRE) — Arise Virtual Solutions, the leading global provider of virtual business process outsourcing (BPO) solutions, announced that over a dozen Members of Parliament (MP's), including Maria Miller, …and more » Go here to read more: [...]

Knowlagent Leverages Customer Wins and Product Innovation for Increased …MarketWatch (press release)ATLANTA, May 17, 2012 (BUSINESS WIRE) — Knowlagent, the leading intraday management solution for the world's 10 million call center agents, announces accelerated business growth, marked by significant customer wins, product development and expansion …and more » Go here to read more: outsourcing “call center” [...]

Frost & Sullivan: transcosmos Stands Out in the Saturated Japanese Contact …PR Newswire (press release)MOUNTAIN VIEW, Calif., May 16, 2012 /PRNewswire/ — Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes transcosmos with the 2012 Japanese Frost & Sullivan Award for Customer Value Enhancement.and more » Go here to read [...]

Frost & Sullivan: transcosmos Stands Out in the Saturated Japanese Contact …Sacramento BeeBy Frost & Sullivan MOUNTAIN VIEW, Calif., May 16, 2012 — /PRNewswire/ — Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes transcosmos with the 2012 Japanese Frost & Sullivan Award for Customer Value …and more » Go [...]

WIND Mobile selects Centrilogic on a 5 year agreement to support its growing …PR Web (press release)Toronto-based wireless telecommunications provider WIND Mobile has chosen CentriLogic – a Canadian owned and operated provider of comprehensive IT outsourcing and hosting solutions – to support its growing IT requirements through 2016.and more » Go here to read more: outsourcing [...]