BPO major Genpact to acquire Accounting PlazaEconomic TimesNEW DELHI: BPO major Genpact today said it will acquire Accounting Plaza, a provider of finance and accounting (F&A) and human resources (HR) services, for an undisclosed sum. Founded in 2000, Accounting Plaza provides F&A, HR and PeopleSoft ERP …and more » Go here to read more: bpo – [...]

Voxco and Inmega Partners to Address the Growing Mexican Social Media …MarketWatch (press release)Alongside this partnership, Inmega is acquiring a Voxco CATI system for its call center. The choice of this new system was made easy. It will improve the overall productivity of Inmega's call center and, being fully integrated with Command Center(TM), …and more » [...]

ICANN system for applications for new gTLDs still downComputerworldICANN said on Saturday that after going through customer service inquiries received since the opening of the application submission period, it had identified a user report on March 19 that appears to be the first report related to the technical issue.and more » Go here to read more: [...]

Wal-Mart's Indian E-Commerce AdventureFINSEarlier this month, UK retailer Debenhams outsourced its call center operations to Leeds, citing expanded digital operations as likely to create a big rise in call volume. However, Wal-Mart is also expanding operations in the US, beefing up its … Go here to read more: outsourcing “call center” – Google News

BIS to Develope International Standard for BPO ServicesPress Information Bureau (press release)This will ensure that we continue to retain the place of prominence that we have reached in the BPO sector through quality service to international clientele without compromise. This was stated by Prof. KV Thomas minister of consumer affairs, … Go here to read [...]

Wipro Strengthens Partnership with The San Francisco MarathonIT News OnlineSan Francisco, United States and Bangalore, Karnataka, India : Wipro Technologies, the Global Information Technology, Consulting and Outsourcing Business of Wipro Limited (NYSE: WIT) announced that its partnership with the iconic community event, …and more » Go here to read more: outsourcing and information technology – Google [...]

Outsource My Project G4S outsourcing deal "great for Lincolnshire", says chief constableOutsource My ProjectThe private security firm now handles a range of functions that were previously carried out in-house, including human resources, finance and custody services. According to a report by the BBC, a discussion on the effects the deal will have on policing …and [...]

WNS Announces Fourth Quarter and Full Year Fiscal 2012 EarningsMarketWatch (press release)WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions, research and analytics and industry specific back office and front office processes.and more » Go here to read more: “outsourcing” and “finance” – Google News

UK Survey Proves Need for B2C Businesses to Be More Responsive to Their …CNBC.comThis in turn improves business productivity, efficiency, competitive advantage and customer service. Kofax makes this announcement from Kofax Customer Connect, a capture enabled BPM conference hosted in London. Kofax Customer Connect provides a unique …and more » Go here to read more: outsourcing [...]

EU envoys visit energy-related BPO at PEZA in MakatiThe Online Zamboanga Timesby Gloria Jane Baylon MANILA — Philippine-based ambassadors of member-states of the European Union (EU) on Wednesday visited Vestas Services Philippines Inc., a European Business Process Outsourcing (BPO) firm active in the field of renewable energy, …Free trade deal talks pressedBusinessWorld Online Editionall 2 [...]